Joining TNC’s podcast host, CTO Craig Northveth, to share her expertise is TNC’s Principal Consultant, Clare Tyndall.
In this episode Craig and Clare discuss TNC’s 4 key considerations for your CX strategy. This subject is topical now because customer expectations are changing, and legacy technology has serious limitations in our digital world.
There are several lenses through which to approach a successful CX strategy and our discussion focuses on the following:
Customer Lens
Operational Lens
Technology Lens
Commercial Lens
If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.
https://www.networkcollective.co.uk/
https://www.linkedin.com/company/the-network-collective
Email: info@networkcollective.co.uk
Music by
Riptide by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4288-riptide
License: http://creativecommons.org/licenses/by/4.0/